What
assurance do I have that I am purchasing good quality flooring?
The
"LC" Company Warehouse has
been selling to the commercial market since 1996. We have also sold
to many celebrities (movie stars, software magnates, sports figures).
We know what it takes to satisfy the most demanding customers.
Selling
flooring direct to the public through The "LC"
Company Warehouse
on the Internet is a new experience for us. We hope it will work
well. We will be very, very careful to do the best we can.
As
direct importers we can, offer the customer wonderful prices for
the flooring in our Warehouse. Since all flooring sold in the "LC"
Company Warehouse
is sold “as is” we take extra steps to assure customer
satisfaction:
We
help the customer understand what they are buying. This means we
accurately describe the flooring offered on the web site and we
provide limited telephone support.
We
offer samples at a modest charge so the customer can see the flooring.
The samples are credited against any future order.
We
encourage customers to consult a professional flooring contractor
as part of the buying decision.
We
will accept returns under the terms described in "LC"
Company Warehouse
Terms and Conditions.
What
is the difference between “Select and Better” grade
and “Clear" grade?
“Select
and Better” grade is a grade slightly lower than “Clear”.
It may have wider color variation, some minor face blemish, shorter
average lengths (generally 2.5’) and/or higher tolerance for
acceptable milling standards. Clear grade is the highest grade of
flooring available. It has longer average lengths (3.5’) and
lower tolerance for acceptable milling standards. Some items on
our Warehouse are “Clear” grade. They are just overstocks,
remnants and/or discontinued items. The items that are “Select
and Better” grade are noted as such on The
"LC" Company Warehouse.
Does
The "LC" Company install flooring?
Yes,
we do. We supply flooring products to Flooring Distributors, Retailers,
and Contractors throughout North America. The flooring being offered
in The
"LC" Company Warehouse
is for sale to consumers who will arrange their own installation
or consumers who can use our experienced and professional installers.
How
much should I allow for waste?
This will depend on the item being ordered. A rule of thumb is to
calculate the square footage required and to order 7% extra. This
allows the flooring contractor to have enough extra so he can lay
the best-looking floor. The "LC" Warehouse cannot be responsible
for shortages due to errors in ordering.
How
are the goods delivered? What must I do to receive the goods?
The flooring will be shipped by truck strapped to a pallet and you
need to unload the truck yourself. Flooring is heavy so you may
need help unloading it. In some cases, providing this is arranged
in advance, the trucking company will stay long enough to permit
the goods to be unloaded by hand from the pallet.
The
pallet will be made up of individual bundles of 20-25 square feet.
The individual bundles will weigh 35-60 lb. depending on the species
and the size of the bundle. You will need wire cutters to cut the
steel strapping.
If
you are not able to receive the flooring at your home, you can have
it shipped to another location. Please note: The goods must be checked
for damage at the time they are received. See The
"LC"
Company Warehouse
Terms and Conditions.
What
will freight cost?
Freight rates will vary based on the quantity ordered and the destination.
The
"LC"
Company Warehouse
uses several carriers and will get a freight rate based on the information
you provide on the inquiry form you e-mail to us. In order to get
a freight rate; we need the quantity to be ordered (in square feet)
and the destination address and zip code. The freight lines may
charge additional fees for residential delivery and if the driver
has to help unload the truck. The
"LC"
Company Warehouse
has substantial discounts with many carriers and will pass these
savings along to you.
How
do I get a quote?
The best way is to send the inquiry by e-mail using our The
"LC"
Company Warehouse
Inquiry Form. We need to know how much you want, when you want it
and where it is to be sent? We will e-mail a response to your inquiry.
Does
The
"LC" Company
have a Warehouse minimum order?
Our minimum order at the prices quoted is 500 square feet. We will
accept orders for less but there will be an up charge for handling
a small order.
Please
believe us when we say the bargains in The
"LC"
Company Warehouse
are wonderful.
What
are your hours? Can I come by to see samples of flooring?
The
"LC"
Company Warehouse
is not open to the public. We are not a retail store and we do not
have a showroom. We are a direct importer of flooring and sell to
distributors, but we are offering our Warehouse Specials direct
to the public. You can get samples of the flooring by e-mailing
us the inquiry sheet with your sample request. For $20.00 we will
send you samples. The cost of the samples will be credited towards
any order you place. All samples are shipped via UPS Ground.